Invoicing and claiming NDIS payments are daunting tasks that plan managers struggle with frequently. For those who have been offering services for years, mistakes happen in one way or another.
These mistakes affect participants and may reduce incomes and profits for plan managers. Since every participant’s needs are unique, plan managers deal with different issues.
Here are some common NDIS payment mistakes and ways to avoid them. These solutions are easy to implement. You will experience fewer problems managing client funds.
1. Incorrect Dates for Services Provided
Each entry for the service provided must have the correct date for accurate invoicing. One mistake to avoid is randomly setting service hours for the month. While adding time to the line of service is not compulsory, ensuring services are within the day’s price limits is necessary. Every NDIS plan management service should accurately record the time of providing services. A plan management software with NDIS price guidelines would make work easier.
2. Including Services In The Wrong Funding Category
Item descriptions and codes should be included in the invoices when billing for provided services. The time of delivering these services may affect the accuracy of these codes. Categories and codes differ for plan managers in remote areas. It is crucial to check all the item codes and price limits for accuracy in the NDIS support catalogue during invoicing.
3. Exceeding Funding Available for a Participant
Some hours will go unpaid when your invoice surpasses the client’s available funds. If these unbillable hours appear in the invoice, they are subject to immediate rejection. Underutilizing participant funding means the client only receives a fraction of the services they should be getting. In the long run, the incomes of plan managers will be affected. Keeping records of a participant’s plan and the required support is crucial to maximizing funding within the NDIS price guidelines.
4. Charging Services Beyond NDIS Price Limits
Overcharging for services would lead to the rejection of invoices and alternatively affect financial planning. The NDIS, in such a case, will pay you less than your invoices indicate, meaning you would have to cut costs. Conversely, undercharging could also affect potential earnings.
Hence, the need to stay updated with the support catalogue. Always check the price limits and how they adjust according to location, time or date. Before sending invoices, double-check them to ensure the prices are correct.
5. Failing to Claim Bulk NDIS Payments
Submitting individual claims leads to errors in figures and possible rejection of invoices. While invoicing is daunting, making bulk NDIS claims instead of one by one saves more time. This process simplifies organization, making it easy to upload and track clients’ payments. NDIS plan management software has a bulk invoicing option which cuts down invoicing time by up to 90%.
Invoicing and claiming NDIS payments require utmost attention because one error could affect payments and cause further delays. Your business will not maintain profitability, and you may lose clients in the long run. A plan management system solves all these problems, giving you time to focus on serving NDIS participants.